Desktop Services

Desktop Services

GRIT offers Faculty and Staff a variety of remote and on-site IT services for SPHTM systems

Services for Faculty & Staff include:

  • Complete Windows administration and consulting services for server and desktop/laptop systems (needs assessment, planning, purchase recommendations, installation, configuration, maintenance, problem troubleshooting and resolution, and backups/recovery)
  • For hardware problems,with SPHTM systems, we will be the liaison with Dell/Lenovo/Microsoft/Apple to obtain replacement parts/equipment.
  • Installation of virus protection programs and virus cleaning. (May be provided on a system-wide basis)
  • Updating of network protocols along with school-wide changes
  • Network-related printer troubleshooting and support for general problems (For more complex problems, AllFax or another service provider should be contacted by the user)

Availability:

GRIT User Services Analysts are available during regular business hours, M-F, 8am – 5pm

GRIT Contact Info

Phone: 504-988-2685

Email: sphhelp@tulane.edu

Address: Tidewater Building
Suite 1800
1440 Canal Street
New Orleans, LA 70112

Campus Mail Box: 8313